Refund and Returns Policy

MissterVerse aims to ensure that you are fully satisfied with your purchase. However, we understand that sometimes you may need to make changes or request a refund. Below are the details of our flexible cancellation and refund policies, designed to provide clarity and assistance in managing your orders.

All MissterVerse masturbators are crafted using premium silicone materials and undergo meticulous inspection by our professional team to meet the highest quality standards. The following policy outlines the terms and conditions for refunds and returns.

If you encounter any issues during your shopping journey with MissterVerse, don’t hesitate to reach out. Our Customer Service team is here to assist you around the clock.

Customer Service Hours: Monday–Sunday, 24/7

Refund

Customers may return MissterVerse products if the items are unopened and unused within 15 days of purchase. Under these circumstances, customers are responsible for covering all shipping costs and transaction fees.

Please note: The return period expires 15 days after the day you, or a third party other than the carrier, take physical possession of the product.

Return Processing Time

  • Credit/Debit Card: 6–10 business days
  • PayPal: 7 business days
  • Klarna: 7 business days

Once MissterVerse receives the returned item and confirms it meets the eligibility criteria for a refund, we will process the refund or explore other possible solutions to address the situation.

Refunds will be issued using the same payment method as the original purchase.

To initiate a return or refund, please contact our Customer Service team at support@MissterVerse.com to confirm the process.

Important: Return and refund requests that are not pre-approved by our Customer Service team will not be processed.

Order Issue Resolution

We are committed to resolving any issues you may encounter with your order. Here’s how we can assist you in the following situations:

  • Incorrect Cups: If the doll you received does not match your order, please send us an unboxing video that clearly shows the doll, the head, the shipping label, and the packaging. Once we verify the issue, we will arrange for a replacement to be sent to you.
  • Lost Packages: If your package is lost in transit, please file a claim with the shipping carrier and inform us right away. We also require adult signatures for most shipments to ensure secure delivery, so please keep this in mind when tracking your order.
  • Quality issues: If you discover quality issues upon opening your package for the first time, we recommend initiating the return process within 24 hours. To ensure a smooth process, we strongly advise that you take photos or a video of the exterior packaging when you receive the product and during the initial unboxing. This evidence is required when submitting the Product Issue Form.

*Please note that all our products are handcrafted, and minor imperfections are not considered product damage. If you encounter minor imperfections, feel free to reach out to our Customer Service team. We will be happy to assist you with maintenance support to address these issues.

In-Stock Sex Doll Order Cancellations

To cancel an order, customers must complete a cancellation form. Our Customer Service Representative will guide you through the entire process to ensure a smooth experience.

  • Within 24h: In-stock products are typically shipped within 24 hours of purchase. If you cancel your order within this 24-hour window, MissterVerse guarantees a refund of 95% of the total order amount.

Please note:

  • A 5% deduction will be applied to cover bank and online payment platform transaction fees.
  • Once an order has shipped from our warehouse, cancellations are no longer possible.

Customized Sex Doll Order Cancellation

Customized sex dolls are typically completed and shipped within one week. Customers have the right to cancel their orders within the following timeframes:

  • Within 12 hours of purchase:
    MissterVerse guarantees a refund of 95% of the total order amount.
    Please note: A 5% deduction will be applied to cover bank and online payment platform transaction fees.
  • Within 24 hours of purchase:
    Depending on the production progress, MissterVerse will refund 80% of the total order amount.
    After 24 hours, cancellations may no longer be possible due to the advanced stages of production.

At MissterVerse, production begins immediately after an order is placed to ensure timely delivery.
Please note that orders cannot be canceled once the production process has started.

Restocking Fees and Return Costs

Restocking Fees:

  • A restocking fee applies to products returned after they’ve been delivered. The fee is calculated as a percentage of the product’s total price, depending on the item and reason for return.

Shipping Costs:

  • If the return is not due to a quality issue, customers are responsible for shipping costs to return the product to our warehouse or factory. These fees cover the cost of returning the item.

We value customer satisfaction and will do our best to accommodate your needs. If you have any concerns or questions about our return policy, please don’t hesitate to contact our customer service team for assistance.

Order Cancellations

To process an order cancellation, please contact our customer service team at support@MissterVerse.com.

*Important: MissterVerse only processes order cancellation requests that are communicated and approved by our customer service team within 24 hours of purchase.

Changes to Our Refund & Return Policy
MissterVerse reserves the right to update or modify this Refund and Return Policy at any time. Any changes will take effect on the date the updated policy is published.

Effective Date: 19/11/2024

Thank you for choosing MissterVerse! We are here to support you with any questions or concerns.